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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My clients get an error message when submitting form

    Asked by DaytonMusic on November 07, 2016 at 04:41 PM

    Hi. 4 clients have now informed me that they have submitted forms and got an error message. 2 I had chased myself after no form was returned. They had booked someone else for their weddings after getting frustrated with filling in forms and getting an error message. I don't receive emails letting me know there has been an attempt. It worked fine at first. Can you pleaae advise as I cannot afford to lose business. Many thanks. Dayton      

    Page URL:
    Whttps://form.jotformeu.com/DaytonMusic/event-enquiry-form

    message submitting form Emails thanks and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 07, 2016 at 10:17 PM

    I have submitted your form and I cannot replicate the same issue, I got successfully the Thank You page, here is a screenshot about it: 

    I got also the email auto-responder you've set up in your form, here is the email that I received: 

    Regarding to email notifications I checked the email recipient address that you're using in your form and noticed it is a Gmail account, we had recently a problem with our email notifications and Gmail, our emails were flagged as spam so please check your spam folder and if you find your emails there, please mark them as not spam, your email address is not currently in our bounce list so you should receive your emails. 

    Here's also a guide that may help you to know why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    Hope this helps. 

  • Profile Image

    Answered by DaytonMusic on November 08, 2016 at 07:44 AM
    Yes my partner tried and it appears it's working again now. It must have been the gmail glitch. Many thanks.
    Kind regards
    Dayton
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 08, 2016 at 09:24 AM

    Hi,

    Glad to hear it is working now. If you encounter a problem again, just let us know and we will try our best to help.

    Regards.