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    Is there a problem with the notification emails?

    Asked by alioth on November 07, 2016 at 05:10 PM

    A few days ago I did not receive the e-mail notification of the emails.


    Do you know why?


    Thank you

    Page URL:

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    JotForm Support

    Answered by Kevin_G on November 07, 2016 at 10:33 PM

    I have checked your email address and did not find it in our bounce list, one of the reasons why emails do not send from our servers, and when checking the email history I could see there were indeed failed emails, but the last test was successfully sent.

    You could also see the email history here: How-to-View-All-Your-Form-Email-History

    Here is also a screenshot of a test that I made where it is shown successfully: 

    If the problem still persists I would suggest you to check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Also, you could try setting up your custom sender email address using the SMTP feature that will allow you to have more control over the sender info, here's the guide that will help you with that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Hope this helps.