Not Receiving Notification Emails

  • aminhall
    Asked on November 7, 2016 at 8:16 PM

    This is still NOT working - I am NOT receiving my forms

     

     

    https://www.jotform.com/submissions/42448978052969

     

    This is a example of a form submission that I an not receiving 

    Page URL: https://www.jotform.com/submissions/42448978052969
  • Özlem JotForm Developer
    Replied on November 8, 2016 at 2:38 AM

    We are so sorry for this issue.

    Unfortunately, we have a problem about Amazon SES as you see in the following image. Therefore, we are using our email provider now.

    Not Receiving Notification Emails Image 1 Screenshot 30

     

    I sent you a test email to check if your issue still persists or not. Could you please look at the following screen shot? According to your email logs, you can receive a Notification Email about my test submission now.

    Not Receiving Notification Emails Image 2 Screenshot 41

     

    Could you please check your email? If you cannot see Notification Email in your email inbox, could you please check your Spam Inbox and mark JotForm emails as "Not Spam".

    If the issue still persists and you cannot receive any Notification Emails, please feel free to contact us.

    I'll be awaiting for your reply.

    Thank you.

  • aminhall
    Replied on November 8, 2016 at 6:44 AM
    Why does say Alice Collins in all replies?

    Sent from my iPhone
    ...
  • Özlem JotForm Developer
    Replied on November 8, 2016 at 8:34 AM

    If I understood your issue correctly, you are wondering why your "Sender Name" is still Alice Collins in your reply. You have already posted this issue in this post: https://www.jotform.com/answers/695174-I-still-have-the-name-of-Alice-Collins-in-the-form-field-it-says-Alice-Collins-noreply-jotmor 

    I have opened a new thread for your last issue. Please follow your issue from this thread: https://www.jotform.com/answers/984863 

    Thank you.

     

  • aminhall
    Replied on November 8, 2016 at 8:44 AM
    This was fixed until you just sent this email
    Sent from my iPhone
    ...
  • aminhall
    Replied on November 9, 2016 at 4:14 PM

    My problem is NOT fixed - I am still NOT receviving forms 

     

    Also on my Contact Us email - I want the response to go to cindy@colesvilletravel.com and NOT c_amin@yahoo.com - how do I fix that 

  • Chriistian Jotform Support
    Replied on November 9, 2016 at 8:39 PM

    I checked your account email history and it looks like the emails are now being sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Not Receiving Notification Emails Image 1 Screenshot 20

    Can you please check your spam box to see if the emails are being sent there? If they are, please mark them as NOT SPAM to resolve the issue.

    To change the recipient of the responses on your Contact Form, please follow this guide: How to Properly Add, Change, and Test a New Email Recipient Address.

    Please let us know if the issue persists.
    Regards.