What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrade account in December

    Asked by dreamproject on November 07, 2016 at 09:30 PM

    We would like to reactive our account at the bronze level beginning in December.

    Also,

    we had some problem with people submitting reference letters with the links created by jotform.

    Is there someone I can talk about this process to avoid problems?

    Marie Price

    reply to mprice@gwu.edu

  • Profile Image
    JotForm Support

    Answered by John_Benson on November 08, 2016 at 04:14 AM

    Hello Marie Price,

    If I understand you correctly, you want to downgrade to Free Account in December. As of checking, you're currently under the Bronze Plan. If you want you can downgrade your account, here's our guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    For your other question, I have moved it to a new thread so we can assist you better. We have a policy of one inquiry per thread. Here's the URL: https://www.jotform.com/answers/984671

    Please wait for our reply on that thread shortly.

    Thank you.