What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by vandenberg on November 07, 2016 at 09:54 PM

     I contacted you 11/5/16 because I was not receiving Jotform submission orders for my business but did receive PayPal payment confirmations.  You sent an email stating that ATT&T was blocking my emails and  the problem was resolved.  You also suggested that if I had any more problems with blocked emails I should contact you and let you know.   Well, I have sent myself 2 test Jotform order submission and they have failed to appear in my email.  What do you suggest?

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    JotForm Support

    Answered by John_Benson on November 08, 2016 at 04:33 AM

    I checked some of your forms email notification configuration and I noticed that you don't have a Sender Name selected. Please don't leave it blank.

    The email jesva**@att.net is in the bounce list. I will removed it from the bounce list but it might go back again if you leave the Sender Name blank. Please update your email notification settings. 

    Also, we had an email issues recently wherein JotForm emails are falling in to spam folder. Could you please check your email spam section? If you find JotForm emails please select all of them and mark them as not spam.

    Hope that helps. If you need anything else, please contact us again. We'll be happy to assist you.

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    Answered by vandenberg on November 10, 2016 at 08:02 AM

    Thank you John, I just updated the forms as you suggested. Would you mind checking the bounce list again for me just in case it was added again?


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    JotForm Support

    Answered by emily on November 10, 2016 at 08:10 AM

    I checked your email jes****@att.net and it was in the bounce list. I removed it from the bounce list.

    Please look at the guides below that will help you to remove your email address from bounce list and show you how to prevent bouncing issues.



    Thank you.