What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Quota Exceeded?

    Asked by pnl_emedia on May 10, 2012 at 12:33 AM

    Hi JotForm Support,

    Recently my form stopped working and it says quota exceeded.

     

    However upon checking the account status there should still be 84 normal submissions left. Furthermore, my form is a normal http link form, and so I'm left wondering why does it say quota exceeded as the form in question does not use up secure submission.

    The message after submission is:

    Details: Form did not pass status check

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by liyam on May 10, 2012 at 01:41 AM

    Hello,

    Your account was temporarily suspended because you have reached the SSL limit for free users for the month.

    Can you please provide us a link where the form is embedded so we can check?

    Thanks.

  • Profile Image

    Answered by pnl_emedia on May 10, 2012 at 02:07 AM

    Hi,

     

    It is the IT Support Request Form in my account

     

    About the link where the form is embedded wise, it is embedded in an internal google sites thus I'm not sure if you are able to access it as one need to login first.

     

    I realise I had 2 other form which uses the secure link and have changed them to the non secure links.

  • Profile Image
    JotForm Support

    Answered by Goldo on May 10, 2012 at 04:28 AM

    Glad to know that your able to locate the forms. I have reduced your SSL submission count just this one time and activated your account. Everything should be working by now.