Quota Exceeded?

  • Profile Image
    pnl_emedia
    Asked on May 10, 2012 at 12:33 AM

    Hi JotForm Support,

    Recently my form stopped working and it says quota exceeded.

     

    However upon checking the account status there should still be 84 normal submissions left. Furthermore, my form is a normal http link form, and so I'm left wondering why does it say quota exceeded as the form in question does not use up secure submission.

    The message after submission is:

    Details: Form did not pass status check

     

    Thank you.

  • Profile Image
    liyam
    Answered on May 10, 2012 at 01:41 AM

    Hello,

    Your account was temporarily suspended because you have reached the SSL limit for free users for the month.

    Can you please provide us a link where the form is embedded so we can check?

    Thanks.

  • Profile Image
    pnl_emedia
    Answered on May 10, 2012 at 02:07 AM

    Hi,

     

    It is the IT Support Request Form in my account

     

    About the link where the form is embedded wise, it is embedded in an internal google sites thus I'm not sure if you are able to access it as one need to login first.

     

    I realise I had 2 other form which uses the secure link and have changed them to the non secure links.

  • Profile Image
    Goldo
    Answered on May 10, 2012 at 04:28 AM

    Glad to know that your able to locate the forms. I have reduced your SSL submission count just this one time and activated your account. Everything should be working by now.