What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are disabled

    Asked by agencialolah on November 08, 2016 at 06:31 AM

    Bom dia, meus formulários foram desativados. Sem motivo algum, como proceder?


    Good morning, my forms have been disabled. For no reason, how to proceed?

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    JotForm Support

    Answered by amy on November 08, 2016 at 07:02 AM

    Hello agencialolah,

    Sometimes the system can detect some fields in foreign language as "Phishing" and suspend the account with forms.

    When I checked on your forms, I came across with "CPF". After my researches, I've learnt that meaning of CPF is social security number in Brazilian. Collecting personal sensitive information such as password, SSN, credit card, etc is against our terms of use.  

    I deleted CPF field and I activated your account. Your forms should  become active now.

    If you've problem anyway, please don't hesitate to write again.

    Thank you.