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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder image can't be seen in emails.

    Asked by sojnab on November 08, 2016 at 06:54 AM

    Hi,

    I have seen threads around this but no actual diy solution.  I added a photo to several autoresponders but they are not showing in gmail.  Any way to fix this?

     

    Thanks

    Ken

    Page URL:
    https://form.jotform.com/63118201100131

    Screenshot
    image not showing autoresponders thanks solution in
  • Profile Image
    JotForm Support

    Answered by seth on November 08, 2016 at 09:28 AM

    Hello,

    I cloned your form and tested on my side. I can replicate the issue in gmail:

    and in yahoo:

    I investigate the issue further and I found out that when the file name includes space, the image can't be viewed in auto-response email.

    I am escalating this issue to our developers. We will solve this issue as soon as possible. We will inform you via this thread.

    Regards.