Jotfrom Application information entered 'vanishes' towards the end

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    ccoltd
    Asked on November 08, 2016 at 07:19 AM

    Hi - we have sent the below Jotform to one of our candidates and he has reported unrecoverable disappearance of the information he has entered whilst almost at the end of the form - twice. Is this a know issue or is it something you have heard of? The candidate is using a MAC and Google chrome to complete it.

    https://form.jotformeu.com/61112737405347 

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    Irshad
    Answered on November 08, 2016 at 09:29 AM

    I have checked your form, and seems if mandatory Name field is not filled, then the Last name field disappears and user may face difficulty to submit the form.

     

    Please try to expand the Name field according to the below screenshot:

    Also suggest the user to clear Browser's cache. And check it again.

    If you have any query, or need further assistance, feel free to revert back.

    Thank you.