What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotfrom Application information entered 'vanishes' towards the end

    Asked by ccoltd on November 08, 2016 at 07:19 AM

    Hi - we have sent the below Jotform to one of our candidates and he has reported unrecoverable disappearance of the information he has entered whilst almost at the end of the form - twice. Is this a know issue or is it something you have heard of? The candidate is using a MAC and Google chrome to complete it.

    https://form.jotformeu.com/61112737405347 

    information end jotfrom application entered
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    Answered by Irshad on November 08, 2016 at 09:29 AM

    I have checked your form, and seems if mandatory Name field is not filled, then the Last name field disappears and user may face difficulty to submit the form.

     

    Please try to expand the Name field according to the below screenshot:

    Also suggest the user to clear Browser's cache. And check it again.

    If you have any query, or need further assistance, feel free to revert back.

    Thank you.