What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    e-mail status : failed

    Asked by vandenberg on November 08, 2016 at 07:55 AM

    JOTFORM SUBMISSION EMAILS ARE NOT BEING SENT TO MY COMPUTER.  MY 'HISTORY' SHOWS THE STATUS OF EACH IS 'FAILED'.

    JOTFORM IS BEING BLOCKED BY ATT.  THIS IS MY BUSIEST SEASON AS I RECEIVE CHRISTMAS ORDERS.

     

    PLEASE RESPOND AND OFFER ASSISTANCE.

    Page URL:
    www.vandenberg-ornaments.com

    several questions sent Emails JotForm status assistance
  • Profile Image
    JotForm Support

    Answered by emily on November 08, 2016 at 09:52 AM

    We are sorry that you are having this problem.

    I have checked your account and your forms. Your recipient e-mail of your forms were in the bounce list. I removed it from the bounce list. 

    Additionally AMAZONSES is not active right now, as you can see in the mail logs below. 

     

    Please try again and let us know if you face the same problem again. Please also check your spam folder and marked as not spam if there is any e-mails from JotForm in your spam folder. 

    Thank you.