e-mail status : failed

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    vandenberg
    Asked on November 08, 2016 at 07:55 AM

    JOTFORM SUBMISSION EMAILS ARE NOT BEING SENT TO MY COMPUTER.  MY 'HISTORY' SHOWS THE STATUS OF EACH IS 'FAILED'.

    JOTFORM IS BEING BLOCKED BY ATT.  THIS IS MY BUSIEST SEASON AS I RECEIVE CHRISTMAS ORDERS.

     

    PLEASE RESPOND AND OFFER ASSISTANCE.

  • Profile Image
    emily
    Answered on November 08, 2016 at 09:52 AM

    We are sorry that you are having this problem.

    I have checked your account and your forms. Your recipient e-mail of your forms were in the bounce list. I removed it from the bounce list. 

    Additionally AMAZONSES is not active right now, as you can see in the mail logs below. 

     

    Please try again and let us know if you face the same problem again. Please also check your spam folder and marked as not spam if there is any e-mails from JotForm in your spam folder. 

    Thank you.