e-mail status : failed

  • vandenberg
    Asked on November 8, 2016 at 7:55 AM

    JOTFORM SUBMISSION EMAILS ARE NOT BEING SENT TO MY COMPUTER.  MY 'HISTORY' SHOWS THE STATUS OF EACH IS 'FAILED'.

    JOTFORM IS BEING BLOCKED BY ATT.  THIS IS MY BUSIEST SEASON AS I RECEIVE CHRISTMAS ORDERS.

     

    PLEASE RESPOND AND OFFER ASSISTANCE.

  • emily
    Replied on November 8, 2016 at 9:52 AM

    We are sorry that you are having this problem.

    I have checked your account and your forms. Your recipient e-mail of your forms were in the bounce list. I removed it from the bounce list. 

    e mail status : failed Image 1 Screenshot 40

    Additionally AMAZONSES is not active right now, as you can see in the mail logs below. 

    e mail status : failed Image 2 Screenshot 51

     

    Please try again and let us know if you face the same problem again. Please also check your spam folder and marked as not spam if there is any e-mails from JotForm in your spam folder. 

    e mail status : failed Image 3 Screenshot 62

    Thank you.