Submission emails received does not match the questions of form.

  • qstar
    Asked on November 8, 2016 at 8:32 AM

    Dear Support  team, 

    We have detected a problem in one of our forms. In a test, when we fill all fields in that and send us in order to check ir, the form  received is not the same.

    Please find in the link below the form with the problem. 

    https://www.jotform.com/qstar/registrorovbarcelona

    This has this appearance ( I show you that in several screenshot):

    Submission emails received does not match the questions of form Screenshot 70

     

    Submission emails received does not match the questions of form Screenshot 81

    Submission emails received does not match the questions of form Screenshot 92

    Submission emails received does not match the questions of form Screenshot 103

    Submission emails received does not match the questions of form Screenshot 114

    After completed, I receive this form: 

    Submission emails received does not match the questions of form Screenshot 125As you can check, the language and the name of the fields in the form are not the same. Could you check What happen?

    Thank you in advance. 

    Best Regards. 

  • Ashwin JotForm Support
    Replied on November 8, 2016 at 10:55 AM

    Hello qstar,

    I'm sorry for the trouble caused to you.

    Have you cloned this form? I did check your form's notification email alert and found that it does have questions in English. Please check the screenshot below:

    Submission emails received does not match the questions of form Screenshot 20

     

    It seems the form you cloned has the email alert edited. If the notification email alert is edited, any changes you make in your form will not reflect in your email alert. 

    To solve this problem, I would suggest you to please delete the existing email alert from form and add a new one. Please not that a new email alert will always include all questions of form with correct updated labels. The following guides should help you:

    Delete email alert: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!