What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform & GetResponse Integration is not working

    Asked by hussain.alsarro on November 08, 2016 at 08:59 AM

    Hello, 

    So, I connected a form with my get response account using the API Key and it said "the integration is up and running" but when I submit in the form the information doesn't go to GetResponse. I have contacted GetResponse and they mentioned that the problem is not from their side. the connection is not correctly done.

    Is it possible to check this from Jotform side.

    Looking forward to hear from you!

    Kindest Regards

    GetResponse
  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2016 at 11:31 AM

    The email field is correct.  The form is properly integrated with GetResponse. Can you try submitting using a different email? See if that works. I have also submitted my own, please check if you receive that. Make sure you are viewing the correct list in your GetResponse dashboard.