Customers not receiving autoresponder email

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    maryhm
    Asked on November 08, 2016 at 09:40 AM

    I am having many customers complain that they are not receiving their autoresponder email. It's not in their spam folder. That email has their payment receipt on it! Big problem that needs a fast fix!!

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    BDAVID
    Answered on November 08, 2016 at 11:51 AM

    Would you allow us to do a real submission in your form in order to test it?

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    maryhm
    Answered on November 08, 2016 at 11:52 AM

    Yes, but I'm not sure how you can do that without entering a credit card. 

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    BDAVID
    Answered on November 08, 2016 at 12:16 PM

    I did temporarily disable the required validation on the payment field for this test. The autoresponder is working fine, I received the autoresponder without an issue:

     

    How many people has reported you this problem? If you could let us know what their email addresses are, we could check if there is something in our mail logs.