What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customers not receiving autoresponder email

    Asked by maryhm on November 08, 2016 at 09:40 AM

    I am having many customers complain that they are not receiving their autoresponder email. It's not in their spam folder. That email has their payment receipt on it! Big problem that needs a fast fix!!

    Page URL:
    https://form.jotform.com/62788038659170

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    JotForm Support

    Answered by BDAVID on November 08, 2016 at 11:51 AM

    Would you allow us to do a real submission in your form in order to test it?

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    Answered by maryhm on November 08, 2016 at 11:52 AM

    Yes, but I'm not sure how you can do that without entering a credit card. 

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    JotForm Support

    Answered by BDAVID on November 08, 2016 at 12:16 PM

    I did temporarily disable the required validation on the payment field for this test. The autoresponder is working fine, I received the autoresponder without an issue:

     

    How many people has reported you this problem? If you could let us know what their email addresses are, we could check if there is something in our mail logs.