- calhouncollegeAsked on November 08, 2016 at 09:45 AM
We are missing some of our email submissions. Individually, we don't have access to our "junk" folders. Our IT department needs a list of all of your servers/IP addresses that send emails so we can whitelist them all.
I can't give you one url below that this affects since it is several forms. Thanks.
- JotForm SupportJohn_BensonAnswered on November 08, 2016 at 11:57 AM
Here's the list of our IP address: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
However, our IP addresses keep constantly changing. Our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email. Here's our guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope that helps. If you need anything else, contact us again. Thank you.