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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    New Email Wizard UI: Feature request for bringing back 'Use text Email' option.

    Asked by dantuma on November 08, 2016 at 09:59 AM

    All submissions from 10/25/2016 and onward have included HTML formatting in the email.

    I need to get all of the html formatting OUT of the email, however, I don't see an area to remove the HTML format and just send a plain text email.  Many of my other forms are submitting plain text email, and I need to ensure that this is still an option with JotForm.

     

    Thanks!

    Page URL:
    https://form.jotform.com/62976058196975

    email showing up incoming email plain text plain text email HTML email HTML tags in emails HTML tags in email
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    JotForm Support

    Answered by Boris on November 08, 2016 at 12:33 PM

    Thank you for bringing this to our attention, the sending of Plain Text emails is something that should still be possible, and the following guide shows how it can usually be achieved:

    https://www.jotform.com/help/363-How-to-Have-Text-Only-Message-Format-in-Email

    However, you are correct that at the moment the HTML codes are being inserted by teh Form Builder automatically.

    I have forwarded this as a bug report to our back-end team, and you will be alerted of any updates about that on this support thread.

    In the meantime while it is being worked on, you can temporarily switch to our old interface, and convert your email notifications to Plain Text there. To switch to our old interface, simply append &old at the end of the URL when you are editing your form.

    For example, if this is the URL you normally see when editing your form:

    https://www.jotform.com/index.php?formID=62976058196975

    You would add &old at the end, so the URL becomes this:

    https://www.jotform.com/index.php?formID=62976058196975&old

    When you are done using the old interface, save your changes to the form! Then, revert back to our current interface by using &reset instead of &old:

    https://www.jotform.com/index.php?formID=62976058196975&reset

    Here are some visual instructions on how to convert the email to Plain Text in the old interface:

    Please let us know how it goes.

  • Profile Image

    Answered by dantuma on November 09, 2016 at 02:33 PM

    This appears to have resolved my issue.  I'd appreciate being informed of when the fix is going into the production site.

    Thanks!

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    JotForm Support

    Answered by Nik_C on November 09, 2016 at 05:43 PM

    Thank you for letting us know, rest assured that you will be informed when this feature is implemented back.

    Thank you! 

  • Profile Image

    Answered by dantuma on November 15, 2016 at 04:12 PM

    I've also noticed that it appears some of the widgets happen to include 'HTML' inside of them.

     

    For example, I am using an 'Address Widget' to capture an address.  When the address is emailed to me I have 'carriage return' text that is showing up.

    <br>

    I'm guessing '&lt;' is '<' and '&gt;' is '>'.

    It is still providing some confusion, but I'm managing for now.

    Please let me know if there is an ETA on resolution of this issue - its important that I am able to ensure that no HTML code of any type is coming through.

     

    Thanks!

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    JotForm Support

    Answered by Nik_C on November 15, 2016 at 04:36 PM

    I opened a separate thread for the issue you have described and you can find it here. We have to keep it separately from this ticket since this ticket is unrelated and escalated already.

    Unfortunately, we don't have ETA for this problem at this time. Rest assured that we will inform you through this ticket as soon as we receive an update.

    Thank you!