What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are attachments no longer available?

    Asked by Joanne Rae  on November 08, 2016 at 10:28 AM

    We are trying to open an attachments from August back and they are not available.  Why is that happening?????

    and open
  • Profile Image
    JotForm Support

    Answered by Kiran on November 08, 2016 at 12:31 PM

    I have checked your email address for any registered accounts. However, I am able to find only a guest account without any forms in it. Please let us know the username or the form ID so that we can take a look and provide you with necessary assistance.

    We will wait for your response. Thank you! 

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    Answered by Joanne Rae  on November 08, 2016 at 01:44 PM
    These emails are going to sales@fortunefinancialservices.com
    It appears that attachments in August and later are no longer available. We don’t understand why they would no longer be available.
    Joanne Rae
    Compliance Officer
    rae@fortunefinancialservices.com
    ...
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    JotForm Support

    Answered by Kiran on November 08, 2016 at 03:36 PM

    I have checked your account history log and see that some of the submissions are deleted that are about 850 on Oct 23, 2016.

    I think these are the submissions that were received in the month of August or before.Unfortunately, it is not possible to retrieve the submissions that are already deleted. If you have integrated Google Drive/Dropbox/Box integration enabled on your JotForm, you may check the submissions/files from them.

    Hope this information helps!