What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked your email address for any registered accounts. However, I am able to find only a guest account without any forms in it. Please let us know the username or the form ID so that we can take a look and provide you with necessary assistance.
We will wait for your response. Thank you!
These emails are going to firstname.lastname@example.org
It appears that attachments in August and later are no longer available. We don’t understand why they would no longer be available.
I have checked your account history log and see that some of the submissions are deleted that are about 850 on Oct 23, 2016.
I think these are the submissions that were received in the month of August or before.Unfortunately, it is not possible to retrieve the submissions that are already deleted. If you have integrated Google Drive/Dropbox/Box integration enabled on your JotForm, you may check the submissions/files from them.
Hope this information helps!