Adding SMTP sender to forms

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    Asked on November 08, 2016 at 10:35 AM

    I have lots of jotforms. I manage our account for the entire college. Forms are for several departments and submissions go to different emails within each department. We are not receiving all of our emails so I don't know how to do the SMTP settings for all of our forms. Are those settings for our college server or for each individual email for each form?

    This is a re-post of a comment on How to Setup SMTP for a Form

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    Answered on November 08, 2016 at 03:30 PM

    The SMTP sender should be added once, but each email notification/autoresponder should be manually configured to use added SMTP sender.

    You can add your custom SMTP sender from Account Settings page.

    Then, update each notification/autoresponder to use your SMTP sender as 'Sender Email'.

    Thank you.

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    Answered on November 08, 2016 at 03:44 PM
    Thanks. Unfortunately our IT department won't allow us to set up the SMTP email because we have to supply a password and they feel this would be unsecure.
    Lanita Parker
    Public Relations
    Calhoun Community College
    PO Box 2216
    Decatur, AL 35609
    Don't forget to do your Public Relations Request found at:
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    Answered on November 08, 2016 at 04:51 PM

    You might consider asking for a separate SMTP email account which will be used to send JotForm emails only. We will not send any emails other than emails associated with your form email notifications/autoresponders. Also, your password will be stored in an encrypted format.