What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adding SMTP sender to forms

    Asked by calhouncollege on November 08, 2016 at 10:35 AM

    I have lots of jotforms. I manage our account for the entire college. Forms are for several departments and submissions go to different emails within each department. We are not receiving all of our emails so I don't know how to do the SMTP settings for all of our forms. Are those settings for our college server or for each individual email for each form?



    This is a re-post of a comment on How to Setup SMTP for a Form

    custom smtp smtp sender
  • Profile Image
    JotForm Support

    Answered by Mike on November 08, 2016 at 03:30 PM

    The SMTP sender should be added once, but each email notification/autoresponder should be manually configured to use added SMTP sender.

    You can add your custom SMTP sender from Account Settings page.

    https://www.jotform.com/myaccount/settings

    Then, update each notification/autoresponder to use your SMTP sender as 'Sender Email'.

    Thank you.

  • Profile Image

    Answered by calhouncollege on November 08, 2016 at 03:44 PM
    Thanks. Unfortunately our IT department won't allow us to set up the SMTP email because we have to supply a password and they feel this would be unsecure.
    Lanita Parker
    Public Relations
    Calhoun Community College
    PO Box 2216
    Decatur, AL 35609
    lanita.parker@calhoun.edu
    256-306-2615
    Don't forget to do your Public Relations Request found at:
    www.calhoun.edu/PRRequest
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on November 08, 2016 at 04:51 PM

    You might consider asking for a separate SMTP email account which will be used to send JotForm emails only. We will not send any emails other than emails associated with your form email notifications/autoresponders. Also, your password will be stored in an encrypted format.