- calhouncollegeAsked on November 08, 2016 at 10:35 AM
I have lots of jotforms. I manage our account for the entire college. Forms are for several departments and submissions go to different emails within each department. We are not receiving all of our emails so I don't know how to do the SMTP settings for all of our forms. Are those settings for our college server or for each individual email for each form?
This is a re-post of a comment on How to Setup SMTP for a Form
- JotForm SupportMikeAnswered on November 08, 2016 at 03:30 PM
The SMTP sender should be added once, but each email notification/autoresponder should be manually configured to use added SMTP sender.
You can add your custom SMTP sender from Account Settings page.
Then, update each notification/autoresponder to use your SMTP sender as 'Sender Email'.
- calhouncollegeAnswered on November 08, 2016 at 03:44 PMThanks. Unfortunately our IT department won't allow us to set up the SMTP email because we have to supply a password and they feel this would be unsecure.
Calhoun Community College
PO Box 2216
Decatur, AL 35609
Don't forget to do your Public Relations Request found at:
- JotForm SupportMikeAnswered on November 08, 2016 at 04:51 PM
You might consider asking for a separate SMTP email account which will be used to send JotForm emails only. We will not send any emails other than emails associated with your form email notifications/autoresponders. Also, your password will be stored in an encrypted format.