What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why wont our entered forms send out to our office.

    Asked by nlesuer on November 08, 2016 at 10:40 AM

    Every time we enter a form in it is not sending out to email it is assigned to send out to. We are having to go directly in to JotForm and download the pdf and then email it out ourselves.

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    JotForm Support

    Answered by BJoanna on November 08, 2016 at 12:47 PM

    If I understood you correctly you are not receiving email Notifications when your form is submitted. I have checked email history log on your account and I found some failed Notifications. Email Notifications fail when email address is in the bounce list. I have checked and your email address is not in the bounce list. Did you removed it from the bounce list

    I also saw that most recent submission was sent successfully to your email address. Did you receive that submission? 

    Please check this guides to find how to prevent bouncing of your email address:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    If you are still not receiving email Notification, please provide us ID of the form you are having issues with so that we can test it.

    Hope this will help. Let us know if you need further assistance.