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    Paypal payment field gets deleted as soon as you run the payment wizard

    Asked by bigsplash1 on November 08, 2016 at 11:13 AM

    I was changing the price of an item on the payment wizard, as well as adding a new item, and when I saved it, it is now completely off of my form. 
    Even from my website, you cannot purchase anything. 
    Every time I try and re do it all on the paypal payment wizard, it is showing all of my items, but it won't show up on my form. 

    Also, when I go to view submissions, I see everyone that has purchased something, but it is not showing me what they purchased.

    How can I retrieve it or fix it without creating a new form?


    Thank you

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    JotForm Support

    Answered by Welvin on November 08, 2016 at 02:18 PM

    I can replicate this in your form and also to the cloned version of the form. I'm not sure what's causing this, but probably because of the functions and/or features that are migrated from the old wizard to the new wizard. 

    Let me forward this thread to our developers for them to investigate further. IF there are updates, you should know it through this thread. For the meantime, you may consider keeping it as it is or if you need to update the items, do it in a new form. I've re-created it for you. Get it here: https://www.jotformpro.com/form/63125297558969. Feel free to clone and use it.

    Here's how to clone: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL


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    JotForm Support

    Answered by Welvin on November 08, 2016 at 02:24 PM

    I think it's fixed already. Please check and confirm.