What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having issues receiving the password reset email for my jotform account

    Asked by jferrara on November 08, 2016 at 11:13 AM

    I am also having an issue with the password reset email.

    It is for a sub-user.  We are have checked Junk and Quarantine folders and nothing is there.

    Julie

    password reset access sub-account password email
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    JotForm Support

    Answered by KadeJM on November 08, 2016 at 11:22 AM

    Which sub-user account are you trying to reset the password for but, are not receiving it at?