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    JotForm notifications not received by email

    Asked by HeliocolWest on November 08, 2016 at 11:14 AM

    I have our forms set to forward to three email addresses and none of them are receiving notifications.

    Page URL:
    http://www.heliocolwest.com/contact-us.html

    JotForm email not received by
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    JotForm Support

    Answered by david on November 08, 2016 at 01:26 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I would highly recommend changing the AOL address for a different address.  Gmail is a great alternative.  AOL addresses tend to reject emails much more often than other services.