What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have activated "hide empty fields" but the mail are showing the fields

    Asked by Deoz on November 08, 2016 at 11:18 AM

    The mail do not hide the empty fields.

    ¿What I have wrong? 

    Thanks.

    Page URL:
    https://form.jotform.co/63065644862865

    Screenshot
    hide empty fields thanks
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 08, 2016 at 01:54 PM

    I was able to replicate mentioned issue on my cloned form. 

    On my cloned form I was able to resolve issue, by creating new email Notification.

    Can you please try the same? 

    Hope this will help. Let us know if you need further assistance.