What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal payment form wizard causes the Paypal form to disappear

    Asked by toptalent on November 08, 2016 at 11:39 AM

    This just started happening today:

    Whenever I click the Wizard button to edit my Paypal payment form field, the entire Paypal form instantly disappears, even though the wizard is still "ongoing" and can be "edited" (but after saving and closing the wizard, the form does *not* come back), rendering the entire form broken. 

    Please see screenshot after clicking the Wizard.

    Screenshot
    payment form paypal form paypal payment form form field and
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    JotForm Support

    Answered by david on November 08, 2016 at 02:22 PM

    I checked your form and a clone of your form and was unable to reproduce the issue at this time.  Is this still occurring on your end?  There have been a couple other reports of the happening but it does not seem to be on my end.  Let us know and we will be happy to have another look.

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    Answered by toptalent on November 08, 2016 at 02:42 PM

    Just tried again and the problem seems to have been fixed for now.