What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have not been getting notification for my custom quote request.

    Asked by yates2009 on November 08, 2016 at 11:50 AM

    I have had someone say they filled out the quote request and I realized I hadn't seen one in a very long time... if ever.

     

    Aren't these request forms suppose email me when someone submits?

     

    Very frustrating to see so many request that never were sent to me.

     

    Kindly,

     

    Pege Yates

    www.NeverForgottenDesigns.com

    Page URL:
    www.NeverForgottenDesigns.com

    email notification email
  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2016 at 02:39 PM

    Did you just figure out the bounce email thing? There were failed logs for your email address, but one new submission is sent to your email address. If you are still having the issue, please check this guide to troubleshoot it on your end:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    Your form email settings are correct so the issue might be on your end, check if your spam filter is actively blocking Jotform. 

    Let us know if you need further assistance.