What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled

    Asked by averyf on November 08, 2016 at 12:53 PM

    Hello,
    I am trying to create a form for my Tumblr page, but the code I'm pasting only shows up as a tiny box.  On JotForm I get a disabled message every time I try to preview the form.  I have tried disabling and reactivating the form in the settings and I keep getting the same message in Preview.  Can you tell me what I'm doing wrong?

    https://www.jotform.com//?formID=63124735948160

    Screenshot
    form is disabled create a form JotForm message preview
  • Profile Image

    Answered by Irshad on November 08, 2016 at 04:27 PM

    I see that your account is auto-suspended by our anti-phishing system which is strict to scan each JotForm to calculate the probability of phishing activities. I have manually checked your JotForm and it seems to be normal and clean.

    I have activated your account and you should be able to see your JotForms now. Sorry for the trouble caused.

    Thank you.

  • Profile Image

    Answered by averyf on November 09, 2016 at 09:55 AM

    Thank you!!