What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clients unable to sign up due to Unique Question.

    Asked by exitrealtyboblamb on November 08, 2016 at 01:22 PM

    No one can sign up for the pies it is giving an error code. I have had two sign up then now it  states:

     

    Sorry! Only one entry is allowed. Multiple submissions are disabled for this form.
    Multiple submissions are disabled for this form.
     
    I can not figure out what is wrong.  I used this program last year and the only problem was people would enter it more than once because they did not think it went though.  I have added a thank you after the sign up.  Not sure if it is working.
     
    There is no number to contact anyone on your site I need someone to help asap I have clients calling because the site is not working.
     
    our site is www.exitholidaypies.info is the site to sign up
    Page URL:
    www.exitholidaypies.info

    a is a sorry Submissions problem site www
  • Profile Image
    JotForm Support

    Answered by Jan on November 08, 2016 at 04:45 PM

    I cloned your form and I found out that you set a Unique Question in your form.

     

    This feature prevent multiple submissions by not allowing previously entered values. It means that the user cannot submit another "Apple" entry if someone already submitted an "Apple" entry.

    You can turn the feature off by selecting the "No Check" option in the drop down.

    Here's a related guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question

    Hope that helps. Thank you.

  • Profile Image

    Answered by exitrealtyboblamb on November 08, 2016 at 05:44 PM
    I have the No Check option on still does not work
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 09, 2016 at 12:34 AM

    I checked your form Preferences and it looks like the Unique Question option is still set to "Pie Choice".

    Please change the Unique Question to No Check and make sure to save the changes. 

    If the issue still persists, please let us know.
    Regards.