What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customize PDF not storing fields

    Asked by smorng on November 08, 2016 at 01:32 PM

    I customized a PDF and it is not keeping the information I added such as headers. This seems like a bug. Please look into this. 


    Thank you, 

    Sarah Touchi

    Page URL:

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    JotForm Support

    Answered by jonathan on November 08, 2016 at 05:59 PM

    Hi Sarah,

    Unfortunately the current custom PDF report of your form https://www.jotformpro.com/form/63075395939975 was corrupted already. So it was not working properly as it should.

    To fix, please delete the current custom PDF report and just re-create it again using the PDF designer/editor.


    After creating a new PDF report check it again.

    Hope this help. Let us know if this process did not resolve the issue.