Customize PDF not storing fields

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    smorng
    Asked on November 08, 2016 at 01:32 PM

    I customized a PDF and it is not keeping the information I added such as headers. This seems like a bug. Please look into this. 

     

    Thank you, 

    Sarah Touchi

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    jonathan
    Answered on November 08, 2016 at 05:59 PM

    Hi Sarah,

    Unfortunately the current custom PDF report of your form https://www.jotformpro.com/form/63075395939975 was corrupted already. So it was not working properly as it should.

    To fix, please delete the current custom PDF report and just re-create it again using the PDF designer/editor.

     

    After creating a new PDF report check it again.

    Hope this help. Let us know if this process did not resolve the issue.

    Thanks.