What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blocked emails?

    Asked by IowaTSE on November 08, 2016 at 02:13 PM

    I am trying to use my normal email james.sayers@cbpower.coop as a recipient of the confirming email and the registration notification for this form https://form.jotform.com/62645625915967.

     

    I have used this in the past with no problem. Today I can receive no emails from noreply@jotform.com/ when sent to this email. I have checked and this is not being blocked here at my company.

     

    When I try alternative email address (my home email) the emails come through fine.

     

    Can you tell me if james.sayers@cbpower.coop is being blocked on your end for some reason?

     

     

     

     

    Screenshot
    Emails JotForm problem recipient
  • Profile Image
    JotForm Support

    Answered by david on November 08, 2016 at 06:43 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues