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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Braintree payment widget just disappears after making changes.

    Asked by runtoexile on November 08, 2016 at 02:37 PM
    Now the issue is that the Braintree payment widget just disappears after making changes. Is something going on with Braintree? 
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    JotForm Support

    Answered by BJoanna on November 08, 2016 at 02:48 PM

    I saw that several other users had reported same issue with other payment fields. However it seems that this issue has already been resolved by our developers. 

    I have inspected your form and Braintree payment field is shown on your live form and also inside of Form Builder. 

    I have also tried to replicate mentioned issue on my cloned form, but I was not able to do it.

    Can you please check your form again and let us know if this issue is resolved on your end as well?  

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    Answered by runtoexile on November 08, 2016 at 04:37 PM

    The payment widgets are now there, but I'm still getting Braintree errors on both forms that I'm trying to edit: https://form.jotform.com/63088751888978 and https://form.jotform.com/63025153957962

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    JotForm Support

    Answered by BJoanna on November 08, 2016 at 05:47 PM

    Thank you for confirming that Braintree payment widget is working on your end as well. 

    Unfortunately your other issue is still not resolved. Our developers will inform you on your other thread once that issue is resolved. 

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    Answered by runtoexile on November 20, 2016 at 05:42 PM

    Any updates on this? I'm still seeing a Braintree error, however without any error codes. 

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    JotForm Support

    Answered by Chriistian on November 20, 2016 at 08:50 PM

    I see you are referring to the Braintree error from your other thread. To avoid any confusion, we will respond to your question about the Braintree on that thread. Please follow this link to view your thread: https://www.jotform.com/answers/984483.
    Thank you.