Braintree payment widget just disappears after making changes.

  • runtoexile
    Asked on November 8, 2016 at 2:37 PM
    Now the issue is that the Braintree payment widget just disappears after making changes. Is something going on with Braintree? 
  • BJoanna
    Replied on November 8, 2016 at 2:48 PM

    I saw that several other users had reported same issue with other payment fields. However it seems that this issue has already been resolved by our developers. 

    I have inspected your form and Braintree payment field is shown on your live form and also inside of Form Builder. 

    Braintree payment widget just disappears after making changes Screenshot 30

    Braintree payment widget just disappears after making changes Screenshot 41

    I have also tried to replicate mentioned issue on my cloned form, but I was not able to do it.

    Can you please check your form again and let us know if this issue is resolved on your end as well?  

  • runtoexile
    Replied on November 8, 2016 at 4:37 PM

    The payment widgets are now there, but I'm still getting Braintree errors on both forms that I'm trying to edit: https://form.jotform.com/63088751888978 and https://form.jotform.com/63025153957962

  • BJoanna
    Replied on November 8, 2016 at 5:47 PM

    Thank you for confirming that Braintree payment widget is working on your end as well. 

    Unfortunately your other issue is still not resolved. Our developers will inform you on your other thread once that issue is resolved. 

  • runtoexile
    Replied on November 20, 2016 at 5:42 PM

    Any updates on this? I'm still seeing a Braintree error, however without any error codes. 

  • Chriistian Jotform Support
    Replied on November 20, 2016 at 8:50 PM

    I see you are referring to the Braintree error from your other thread. To avoid any confusion, we will respond to your question about the Braintree on that thread. Please follow this link to view your thread: https://www.jotform.com/answers/984483.
    Thank you.