Not receiving notification emails

  • EZChoice
    Asked on November 8, 2016 at 4:03 PM
  • Jeanette JotForm Support
    Replied on November 8, 2016 at 4:42 PM

    The emails are not in the bounce list, nor our records show any problem

    Not receiving notification emails Image 1 Screenshot 20

     

    Please check your spam folders and mark all of the emails you find in there as "not spam"

  • EZChoice
    Replied on November 8, 2016 at 5:05 PM

    Yeah, it is definitely not in my spam folders and I am receiving other JOTForms at that address.  

    Just not from this form.

  • jonathan
    Replied on November 8, 2016 at 10:23 PM

    We have responded to your other thread which had more details on it here 

    https://www.jotform.com/answers/985592-notification-email-issues#1

    Please use that thread instead for your follow up message.

    Thank you.