What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving notification emails

    Asked by EZChoice on November 08, 2016 at 04:03 PM
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    JotForm Support Manager

    Answered by Jeanette on November 08, 2016 at 04:42 PM

    The emails are not in the bounce list, nor our records show any problem


    Please check your spam folders and mark all of the emails you find in there as "not spam"

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    Answered by EZChoice on November 08, 2016 at 05:05 PM

    Yeah, it is definitely not in my spam folders and I am receiving other JOTForms at that address.  

    Just not from this form.

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    JotForm Support

    Answered by jonathan on November 08, 2016 at 10:23 PM

    We have responded to your other thread which had more details on it here 


    Please use that thread instead for your follow up message.

    Thank you.