What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account shows too many form views

    Asked by kiskermarketing on November 08, 2016 at 04:48 PM
    YES I am having the same issue - exceeded 10,000 views?? impossible. I've tried multiple times to have someone contact me today!!
  • Profile Image
    JotForm Support

    Answered by Kiran on November 08, 2016 at 10:20 PM

    I have checked your account and see that the form views for the month are more than 22500. As I check the form analytics of the form 63076249124152 I notice that the form views are being generated from your IP address. Please make sure that you have logged out from your account and close any form views opened on the browser.

    I have reset the form views to 5000 so that you should be view the forms normally. Let us know if you need any further assistance. We will be happy to assist. 

     

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    Answered by kiskermarketing on November 10, 2016 at 12:18 PM

    Can my IP address be blocked? I'm assuming this is happening as I continue to work on the website - any workarounds recommended? Each time I open Dreamweaver I get pinged?

    - Thank you for your assistance.

  • Profile Image
    JotForm Support

    Answered by Kiran on November 10, 2016 at 02:06 PM

    Unfortunately, it is not possible to block your IP address. If we block your IP address, you'll not be able to login to your JotForm account. Generally, this should not happen if you are logged into your JotForm account in the browser that you are working. Since you may be seeing the preview from the Dreamviewer, it may not be counted. In this case, you may comment out or remove the form embed code from the web page temporarily. Once you are done with the changes on your web page you may add the form embed code.

    Hope this information helps!