What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Total submissions on a form not showing the correct number.

    Asked by lizgym on November 09, 2016 at 04:13 AM

    It says I have 56 submissions but there aren't any

     

    Page URL:
    https://form.jotformeu.com/lizgym/start-gymnastics

    Submissions missing
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 09, 2016 at 06:06 AM

    I checked your form and I see in your history that you deleted your submissions from that form:

    You can check by yourself, just go to History page.

    Deletion of submissions is not reversible so you can view them in the email only if you had Notifier set up before.

    If you have additional questions please let us know.

    Thank you!

  • Profile Image

    Answered by lizgym on November 09, 2016 at 10:05 AM

    On the main page of all our jot forms it says we have over 50 submissions (it's in red so means we haven't viewed them yet) then when we click the button to view submissions they aren't there.

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    JotForm Support

    Answered by BDAVID on November 09, 2016 at 05:34 PM

    You are not missing submissions, what happens is that the counter did not get properly updated when you deleted submissions for that form. 

    I have forwarded this to our back-end team to have the counter corrected, you will be updated via this thread when this gets fixed.

  • Profile Image
    JotForm Support

    Answered by paulsimpson on November 10, 2016 at 10:11 PM

    Hi

    The submissions count for your form has been fixed. You currently have 3 submissions on the form. Apologies for any inconvenience caused.

    Regards

    Paul