What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub users can not see the form data

    Asked by davidwalloed on November 09, 2016 at 04:35 AM

    Hi,

     

    On a number of occasions our sub users have complained that they can only see the ip information and not the table of form data which they need to.

    I have checked all of the permissions and it has been set up properly as per your instructions.

    It this a problem with the system?

    Thanks,

    David

    form data sub users sub can
  • Profile Image
    JotForm Support

    Answered by candy on November 09, 2016 at 06:21 AM

    Hello David,

    I have checked your account. Could you please tell your sub-users to use https://eu.jotform.com/ instead of https://www.jotform.com/ for seeing submission list as your data stores in Europe.

    Please find the screen below to understand the issue:


    Please try. If the issue still persists, let us know.

    Thanks in advance.

  • Profile Image
    JotForm Support

    Answered by candy on November 09, 2016 at 08:21 AM

    Dear David, 

    Also, I have checked some of your sub-users (such as amy.vanz@windermereprep.com ) and I have seen that they do not have a JotForm account. In order to see the submissions, they should have a JotForm account.

    I have checked and I have seen that JotForm sent an email to their email addresses to create an account to access their form as the following:

    Please tell your sub-users to check their email folders including Spam/Junk mail and tell them to create a JotForm account.

    Regards,