- davidwalloedAsked on November 09, 2016 at 04:35 AM
On a number of occasions our sub users have complained that they can only see the ip information and not the table of form data which they need to.
I have checked all of the permissions and it has been set up properly as per your instructions.
It this a problem with the system?
- JotForm SupportcandyAnswered on November 09, 2016 at 06:21 AM
Please find the screen below to understand the issue:
Please try. If the issue still persists, let us know.
Thanks in advance.
- JotForm SupportcandyAnswered on November 09, 2016 at 08:21 AM
Also, I have checked some of your sub-users (such as firstname.lastname@example.org ) and I have seen that they do not have a JotForm account. In order to see the submissions, they should have a JotForm account.
I have checked and I have seen that JotForm sent an email to their email addresses to create an account to access their form as the following:
Please tell your sub-users to check their email folders including Spam/Junk mail and tell them to create a JotForm account.