Strange table formatting in email

  • Profile Image
    becshall73
    Asked on November 09, 2016 at 07:23 AM

    Hi,

    The formatting of your emails has recently become a bit weird.  They used to look fine and I haven't changed anything.  Please could you let me know how to fix this:

     


    <table cellpadding="0" cellspacing="0" border="0"><tr><td><ul
    style='padding-left:10px'><li>JUNIOR SCHOOL:  Brown skirt (Years 5 &amp; 6)
    (Amount: 5.00 GBP, Quantity: 1, Size: W30, Length: Longer) </li></ul>Total: 5.00
    GBP<br></td></tr></table>

    Payment method:
    Cash

    Other information:



     
     
    0 New

     

     
     
  • Profile Image
    emily
    Answered on November 09, 2016 at 08:17 AM

    I cloned your form and tested it in my account. I was able to replicate the same issue.

    To fix the issue please do the following. 

    1. Open your emails.

    2. Edit your email notification and change the email as in the following screenshot. You need to change {uniform} to {uniform:product}

    3. Edit your Auto Responder email as well. You need to change {uniform} to {uniform:product}.

     

    I hope this helps. Please contact us if the problem continues or you have further questions.

    Thanks.

     

  • Profile Image
    becshall73
    Answered on November 09, 2016 at 08:40 AM

    Hi,

    Thanks, that has nearly fixed it.  Now there is just a <br/> in the middle when more than 1 product is ordered:

     

    Uniform requested:
    JUNIOR SCHOOL:  Brown tunic (Reception - Year 4)         (Amount: 9.00 GBP,
    Quantity: 1, Size: 22")<br/>JUNIOR SCHOOL:  Brown corduroy trousers (Reception -
    Year 6) (Amount: 6.00 GBP, Quantity: 1, Length (in inches, measured from
    waistband): 23")

  • Profile Image
    emily
    Answered on November 09, 2016 at 09:18 AM

    To fix this problem, could you please try to create new e-mail notification and autoresponder?

    Add {uniform:product} to end of the description of both autoresponder and notification emails. You can alter the content of these e-mails according to your request.

     Add {uniform:product} to notification e-mail.

     

     Add {uniform:product} to autoresponder.

     

    I hope this helps. If the issue still continues, please contact us again.

    Thank you.