Strange table formatting in email

  • becshall73
    Asked on November 9, 2016 at 7:23 AM

    Hi,

    The formatting of your emails has recently become a bit weird.  They used to look fine and I haven't changed anything.  Please could you let me know how to fix this:

     


    <table cellpadding="0" cellspacing="0" border="0"><tr><td><ul
    style='padding-left:10px'><li>JUNIOR SCHOOL:  Brown skirt (Years 5 &amp; 6)
    (Amount: 5.00 GBP, Quantity: 1, Size: W30, Length: Longer) </li></ul>Total: 5.00
    GBP<br></td></tr></table>

    Payment method:
    Cash

    Other information:



     
     
    0 New

     

     
     
  • emily
    Replied on November 9, 2016 at 8:17 AM

    I cloned your form and tested it in my account. I was able to replicate the same issue.

    To fix the issue please do the following. 

    1. Open your emails.

    Strange table formatting in email Image 1 Screenshot 60

    2. Edit your email notification and change the email as in the following screenshot. You need to change {uniform} to {uniform:product}

    Strange table formatting in email Image 2 Screenshot 71

    Strange table formatting in email Image 3 Screenshot 82

    3. Edit your Auto Responder email as well. You need to change {uniform} to {uniform:product}.

    Strange table formatting in email Image 4 Screenshot 93

    Strange table formatting in email Image 5 Screenshot 104

     

    I hope this helps. Please contact us if the problem continues or you have further questions.

    Thanks.

     

  • becshall73
    Replied on November 9, 2016 at 8:40 AM

    Hi,

    Thanks, that has nearly fixed it.  Now there is just a <br/> in the middle when more than 1 product is ordered:

     

    Uniform requested:
    JUNIOR SCHOOL:  Brown tunic (Reception - Year 4)         (Amount: 9.00 GBP,
    Quantity: 1, Size: 22")<br/>JUNIOR SCHOOL:  Brown corduroy trousers (Reception -
    Year 6) (Amount: 6.00 GBP, Quantity: 1, Length (in inches, measured from
    waistband): 23")

  • emily
    Replied on November 9, 2016 at 9:18 AM

    To fix this problem, could you please try to create new e-mail notification and autoresponder?

    Add {uniform:product} to end of the description of both autoresponder and notification emails. You can alter the content of these e-mails according to your request.

    Strange table formatting in email Image 1 Screenshot 40

     Add {uniform:product} to notification e-mail.

     Strange table formatting in email Image 2 Screenshot 51

     Add {uniform:product} to autoresponder.

     Strange table formatting in email Image 3 Screenshot 62

    I hope this helps. If the issue still continues, please contact us again.

    Thank you.