JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You've written without login. So I don't find any registered account associated with the e-mail address firstname.lastname@example.org. Please, could you provide me the form ID or registered account name which you've problem.
We have a security measures to keep your uploads. You may have enabled this option from the settings and because of that this problem has occurred. Please view the user guide about it.