What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unread submissions or messages in My Forms

    Asked by budgetletting on November 09, 2016 at 07:46 AM

    Hi I have received one form and opened it a few times to view - but the system still show that it's new!

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    JotForm Support

    Answered by Jan on November 09, 2016 at 08:15 AM

    I believe you are referring to the unread messages/submissions in the My Forms page.

    Select the form and then click the "Inbox" button to read the messages. You may also click the "More" button and choose the "Mark All as Read" option.

    Hope that helps. Thank you.