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    Calculation doesn't seem to work after selecting a checkbox option to show another set of fields in the form

    Asked by becca718 on November 09, 2016 at 08:56 AM

    If I click on cm/inches before I click the box for "Additional Package" then I click on Additional package and input the number values, it's not re-calculating the amount in the Dimensional Weight out put box.

    Can you take a look at this for me please?  Thank you!



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    JotForm Support

    Answered by Mike_G on November 09, 2016 at 11:12 AM

    May I suggest you update the two conditions in your form that updates the two "Dimensional Weight" field to be similar to the images below?

    For the Dimensional Weight(lbs)

    For the Dimensional Weight(kgs)

    Notice that I enclose each Length-Weight-Height group inside a pair of round brackets(parenthesis) before I added it to the next Length-Weight-Height group. I have also enclosed the all the groups in another pair of round brackets(parenthesis) before I divided it to the 66/6000 respectively.

    You may also need to increase the "Decimal Places in Numerical Results." in each condition.

    Below is a clone version of your form where I have applied the changes above.


    Please let us know if you have any further question regarding this. 

    Thank you.

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    Answered by becca718 on November 09, 2016 at 11:21 AM

    I implemented those changed but the problem persists.  If I click cm/in after I input one of the  l/w/h values then click additional package and input another set of L/w/H numbers, it won't auto calculate the dimensional weight.  People should be able to click the cm/in button whenever the want in the process no matter how many additional packages they select and it should continue to auto calc...

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    Answered by becca718 on November 09, 2016 at 11:44 AM
    In other words I need the calculations to update in the dimensions weight output box "on blur"
    Air Cargo Bid Specialist
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    JotForm Support

    Answered by Mike on November 09, 2016 at 03:09 PM

    It seems to be working properly on Mike's form.


    I would like to suggest cloning his form to check the backend. You can also use cloned version.

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    Answered by becca718 on November 09, 2016 at 03:34 PM

    Perfect!  Thanks Guys :)