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    One of e-mail addresses doesn't receive any notification

    Asked by megfenn on November 09, 2016 at 09:22 AM

    Hi, my client is having problems with jot form email submission notifications. It's set to helen@agoodgossip.co.uk and also to go to carolew@agoodgossip.co.uk BUT, what is happening is that carolew@agoodgossip.co.uk is getting 3 or 4 email submission notification emails of the same one and helen is not receiving any. Please could you investigate for me? It was working fine but all of a sudden the helen email is not getting any notifications through. The form is here: http://www.mumpreneursnetworkingclub.co.uk/articles/firstbooking


    Thank you.



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    JotForm Support

    Answered by amy on November 09, 2016 at 09:49 AM

    We are sorry for any inconvenience caused!

    I checked the e-mail address carolew@agoodgossip.co.uk. It seems everything is okay with this mail address. But the e-mail address helen@agoodgossip.co.uk was in bounce list and because of this issue, e-mails couldn't be sent successfully. 

    I removed the e-mail address from the bounce list. Then I sent a test mail and you can see the result from the screenshot.

    Please could you check it again and notify me if the problem persists?

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    Answered by megfenn on November 09, 2016 at 11:44 AM
    Thank you.
    Best Wishes,
    Meg Fenn

    Director - Design & Web
    t: 07909702028
    office: 01273 906128 Monday - Friday 9:00am to 3pm/voicemail out of hours
    e: meg@ShakeItUpCreative.com

    Shake It Up Creative Ltd, registered company number 9684397.
    We support The Lunch Project www.thelunchproject.org.uk