What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Open a PDF download link for file names that contain # character

    Asked by alleuth on November 09, 2016 at 11:02 AM

    I am unable to open a PDF that was uploaded to the Jotform submission. It just comes up as an error.

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    JotForm Support

    Answered by david on November 09, 2016 at 12:46 PM

    There appears to be a bug with file names containing a # character.  I will forward this to our developers to have a closer look.  We will let you know via this thread as soon as we have any updates.

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    JotForm Developer

    Answered by hasan on November 10, 2016 at 08:54 AM

    Hello alleuth,

    We had to rename your file on our side. Could you please try to access that file from submissions page and let us know if issue still persists?


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    Answered by alleuth on November 11, 2016 at 03:36 PM


    The problem is still occurring.


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    JotForm Support

    Answered by Welvin on November 11, 2016 at 05:13 PM

    Thank you for updating us. Yes, the files with a hash key on their file name are still not downloadable. We will continue to check this and let you know. 

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    JotForm Developer

    Answered by selen on November 28, 2016 at 06:48 AM


    we fixed the problem. Can you check in your form?

    Thanks your understanding.