Can't Open a PDF download link for file names that contain # character

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    alleuth
    Asked on November 09, 2016 at 11:02 AM

    I am unable to open a PDF that was uploaded to the Jotform submission. It just comes up as an error.

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    david
    Answered on November 09, 2016 at 12:46 PM

    There appears to be a bug with file names containing a # character.  I will forward this to our developers to have a closer look.  We will let you know via this thread as soon as we have any updates.

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    hasan
    Answered on November 10, 2016 at 08:54 AM

    Hello alleuth,

    We had to rename your file on our side. Could you please try to access that file from submissions page and let us know if issue still persists?

    Thanks.

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    alleuth
    Answered on November 11, 2016 at 03:36 PM

    Hello,

    The problem is still occurring.

    Thanks!

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    Welvin
    Answered on November 11, 2016 at 05:13 PM

    Thank you for updating us. Yes, the files with a hash key on their file name are still not downloadable. We will continue to check this and let you know. 

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    selen
    Answered on November 28, 2016 at 06:48 AM

    Hi,

    we fixed the problem. Can you check in your form?

    Thanks your understanding.