Can't Open a PDF download link for file names that contain # character

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    Asked on November 09, 2016 at 11:02 AM

    I am unable to open a PDF that was uploaded to the Jotform submission. It just comes up as an error.

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    Answered on November 09, 2016 at 12:46 PM

    There appears to be a bug with file names containing a # character.  I will forward this to our developers to have a closer look.  We will let you know via this thread as soon as we have any updates.

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    Answered on November 10, 2016 at 08:54 AM

    Hello alleuth,

    We had to rename your file on our side. Could you please try to access that file from submissions page and let us know if issue still persists?


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    Answered on November 11, 2016 at 03:36 PM


    The problem is still occurring.


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    Answered on November 11, 2016 at 05:13 PM

    Thank you for updating us. Yes, the files with a hash key on their file name are still not downloadable. We will continue to check this and let you know. 

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    Answered on November 28, 2016 at 06:48 AM


    we fixed the problem. Can you check in your form?

    Thanks your understanding.