What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not sending today?

    Asked by 5Day on November 09, 2016 at 11:16 AM

    Are you having issues with your emails. Earlier today we had a few address go into the bounce list which we cleared. Now we are to getting any emails, in the last hour and i have checked the email addresses are not in the bounce list.

    Emails emails not sending checked bounce list bounce
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    JotForm Support

    Answered by david on November 09, 2016 at 01:18 PM

    I checked our logs and it looks like emails to your account address are sending at this time.  I also checked for the address in your most recent form and  emails are sending successfully to that address as well. 

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.