What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit new submissions! Urgent!

    Asked by idanzisman on November 09, 2016 at 11:23 AM

    Hi ,

     

    I am unable to submit new submissions on my website: https://yoozzed.com/pages/sell-your-furniture

    My jotform - https://eu.jotform.com/submissions/52803358234454

     

    Upload Error

    File could not be uploaded for some reason

    Page URL:
    https://yoozzed.com/pages/sell-your-furniture

    Screenshot
    Submissions new submissions unable to JotForm href
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 09, 2016 at 01:40 PM

    Would you allow us to submit your form in order to test it? The error is related to the upload fields, what type of file are you trying to upload? Please make sure the type of file is allowed: https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-Extensions-in-the-Upload-Field 

    Also, check if the file size is more that what it is actually allowed: https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by idanzisman on November 09, 2016 at 02:44 PM
    Hi,
    Please submit yes.
    I’m uploading a jpg image. I’ve had 897 submission up until now and never had any issue with uploading of images.
    The file extension is allowed and the file size is allowed.
    I need more help . Please investigate urgently.
    thanks
    Idan
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 09, 2016 at 04:22 PM

    Looks like you are using the Image Upload Preview widget. When you click on the "Upload Image" button, it will popup a window for you to upload your file from your local drive, then it will show you a preview of the image, and you will need to click "Upload Image" button again, to complete the upload:

    This is not working in your site, it simply does the upload preview, but does not allow you to complete the upload:

     

     

    That's why the form shows you that error, because the upload is not getting completed, just "Previewed".

    This problem may be due to conflicts within your forms code and your page code. You can try embedding your form with the Iframe code instead in order to avoid conflicts: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know if you need more help, we will be glad to assist you.