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    Sandbox PayPal test: the form submission doesn't upload in my Excel

    Asked by Andreannelr on November 09, 2016 at 11:33 AM

    Is it normal that the information put in the form doesn't upload in my excel when I test a paypal payment with sandbox?


    There are 2 payment options in my form. By check or paypal.

    When I test the check option, all the informations from the form is uploaded in my excel document but nothing appear when I test paypal with sandbox.

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    JotForm Support

    Answered by Jan on November 09, 2016 at 02:25 PM

    I checked your form and I found 6 incomplete payments. Here's a guide on How-to-View-Incomplete-Payments.

    Please try to enable the IPN in your sandbox seller account.

    1. Go to this link (https://www.sandbox.paypal.com/) and login using your sandbox account.
    2. Go to Profile and then look for Instant Payment Notification.
    3. Enable the IPN with this URL: https://www.jotform.com/ipns/paypal.php
    4. Save the settings and then try it again


    Please check these guides: 

    Hope that helps. Thank you.