- AndreannelrAsked on November 09, 2016 at 11:33 AM
Is it normal that the information put in the form doesn't upload in my excel when I test a paypal payment with sandbox?
There are 2 payment options in my form. By check or paypal.
When I test the check option, all the informations from the form is uploaded in my excel document but nothing appear when I test paypal with sandbox.
- JotForm SupportJanAnswered on November 09, 2016 at 02:25 PM
I checked your form and I found 6 incomplete payments. Here's a guide on How-to-View-Incomplete-Payments.
Please try to enable the IPN in your sandbox seller account.
1. Go to this link (https://www.sandbox.paypal.com/) and login using your sandbox account.
2. Go to Profile and then look for Instant Payment Notification.
3. Enable the IPN with this URL: https://www.jotform.com/ipns/paypal.php
4. Save the settings and then try it again
Hope that helps. Thank you.