What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sandbox PayPal test: the form submission doesn't upload in my Excel

    Asked by Andreannelr on November 09, 2016 at 11:33 AM

    Is it normal that the information put in the form doesn't upload in my excel when I test a paypal payment with sandbox?

     

    There are 2 payment options in my form. By check or paypal.

    When I test the check option, all the informations from the form is uploaded in my excel document but nothing appear when I test paypal with sandbox.

    Page URL:
    https://www.jotform.ca/form/63056858998276?preview=true

    excel sandbox in paypal test
  • Profile Image
    JotForm Support

    Answered by Jan on November 09, 2016 at 02:25 PM

    I checked your form and I found 6 incomplete payments. Here's a guide on How-to-View-Incomplete-Payments.

    Please try to enable the IPN in your sandbox seller account.

    1. Go to this link (https://www.sandbox.paypal.com/) and login using your sandbox account.
    2. Go to Profile and then look for Instant Payment Notification.
    3. Enable the IPN with this URL: https://www.jotform.com/ipns/paypal.php
    4. Save the settings and then try it again

     

    Please check these guides: 
    https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal
    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope that helps. Thank you.