What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No. of submission not displaying correctly

    Asked by nordesteuropa on November 09, 2016 at 01:20 PM

    Hello everybody! 

    I have several forms on my Jotform account, yet strangely in the last few days I am experiencing a serious issue. In the form panel, several forms are displaying a number of submissions which is totally different from the actual number of submissions received (as I count them once I open a specific form). A.e, one form displays 1200 total submissions; once I open it, I only have 795. 

    What is this due to? Any glimpse on the issue?

    Help is very much appreciated!

    Thank you, 

    Ant. 

    submissions count submissions number
  • Profile Image
    JotForm Support

    Answered by Mike on November 09, 2016 at 04:23 PM

    We are sorry for the inconveniences you are facing.

    I have run the submissions recalculation script for your account. Could you please check if the numbers are correct now?