No. of submission not displaying correctly

  • Profile Image
    Asked on November 09, 2016 at 01:20 PM

    Hello everybody! 

    I have several forms on my Jotform account, yet strangely in the last few days I am experiencing a serious issue. In the form panel, several forms are displaying a number of submissions which is totally different from the actual number of submissions received (as I count them once I open a specific form). A.e, one form displays 1200 total submissions; once I open it, I only have 795. 

    What is this due to? Any glimpse on the issue?

    Help is very much appreciated!

    Thank you, 


  • Profile Image
    Answered on November 09, 2016 at 04:23 PM

    We are sorry for the inconveniences you are facing.

    I have run the submissions recalculation script for your account. Could you please check if the numbers are correct now?