What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong Password error when deleting submissions

    Asked by TrivaniJoanne on November 09, 2016 at 03:03 PM

    When I try to delete all the submissions on a form I get an error that says "wrong password". It doesn't give me a chance to enter a password so I'm not sure what I'm doing wrong. I tried in Chrome and in IExplorer. 

    Please help.


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    JotForm Support

    Answered by david on November 09, 2016 at 06:16 PM

    Load your browser in private/incognito mode or clearing your browsers cache/cookies.  This should clear any cached passwords and allow for entering your password: