Wrong Password error when deleting submissions

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    Asked on November 09, 2016 at 03:03 PM

    When I try to delete all the submissions on a form I get an error that says "wrong password". It doesn't give me a chance to enter a password so I'm not sure what I'm doing wrong. I tried in Chrome and in IExplorer. 

    Please help.


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    Answered on November 09, 2016 at 06:16 PM

    Load your browser in private/incognito mode or clearing your browsers cache/cookies.  This should clear any cached passwords and allow for entering your password: