Wrong Password error when deleting submissions

  • JotformJoanne
    Asked on November 9, 2016 at 3:03 PM

    When I try to delete all the submissions on a form I get an error that says "wrong password". It doesn't give me a chance to enter a password so I'm not sure what I'm doing wrong. I tried in Chrome and in IExplorer. 

    Please help.

    Joanne

  • David JotForm Support
    Replied on November 9, 2016 at 6:16 PM

    Load your browser in private/incognito mode or clearing your browsers cache/cookies.  This should clear any cached passwords and allow for entering your password:

    Wrong Password error when deleting submissions Image 1 Screenshot 20