Incomplete submissions

  • Profile Image
    karenmarie
    Asked on November 09, 2016 at 09:34 PM

    Im no longer receiving in complete submissions. I would like to continue receiving  incomplete forms,an still be helpful. Please assist.

    Also Im no longer receiving notifications and am needing to receive notifications as its very helpfull.

    Why all of a sudden is jotform not consistent? please do not make any changes unless i request or am notified. 

    your forms have been so helpfull especially with the integrated payments.

    Gltiches do happen here and there just wanted express I do appreciate your business.

    Aloha,

    Karen-Marie

     

     

     

  • Profile Image
    Kevin_G
    Answered on November 09, 2016 at 11:09 PM

    On this form http://www.jotform.us/form/63134730105141 I could not find email notifications set up, only email auto-responders have been set up, if you have enabled the pending payment email then you will not receive emails from this form, only your submitter will receive the email. 

    Your email address is not in our bounce list either and the log shows that all the emails are being sent fine. 

    Could you please provide us the link to the form in question? 

    Or is this happening with all your forms? 

    Please do let us know so we can further check your form.