What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete submissions

    Asked by karenmarie on November 09, 2016 at 09:34 PM

    Im no longer receiving in complete submissions. I would like to continue receiving  incomplete forms,an still be helpful. Please assist.

    Also Im no longer receiving notifications and am needing to receive notifications as its very helpfull.

    Why all of a sudden is jotform not consistent? please do not make any changes unless i request or am notified. 

    your forms have been so helpfull especially with the integrated payments.

    Gltiches do happen here and there just wanted express I do appreciate your business.






  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 09, 2016 at 11:09 PM

    On this form http://www.jotform.us/form/63134730105141 I could not find email notifications set up, only email auto-responders have been set up, if you have enabled the pending payment email then you will not receive emails from this form, only your submitter will receive the email. 

    Your email address is not in our bounce list either and the log shows that all the emails are being sent fine. 

    Could you please provide us the link to the form in question? 

    Or is this happening with all your forms? 

    Please do let us know so we can further check your form.