What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jot Form email notifications are not being received

    Asked by Berkeley on November 10, 2016 at 06:44 AM

    Hello

    The weddings enquiry forms are not being received. After talking to our email providers, it seems that around the 2nd or 3rd November, the @jotform.com email address was put on a QRL blacklist for potentially sending spam.

    Please can you let me know if this is the case and what is being done to rectify the issue?

    Thanks

    Andrew

     

    Page URL:
    http://www.berkeleycastleweddings.co.uk

    form email email notifications email being received
  • Profile Image
    JotForm Support

    Answered by owen on November 10, 2016 at 07:29 AM

    Hi Andrew,

    I have checked your mail log and it's clear that there has been an issue. The issue is actually, the emails are still being sent to you from a server that we have not been using. That is why they fail to reach you.

    This is an issue that our developers have been working on. For now, I recommend you to setup SMTP in order to receive your emails. Please read our simple guide to make it work:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    This will change the server of your email traffic with JotForm and you will be able to receive emails normally upon setting it up. 

    Please let us know if you still encounter the issue after the SMTP configuration. 

    Thank you for reporting it. We are sorry for the inconvenience that is caused by this. Please contact us whenever you need assistance.