What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Downgrading of account

    Asked by NadiaGibbens on November 10, 2016 at 06:47 AM

    Dear Support,


    I've been sending emails and logging questions since Jul2016 with regards to my account/subscription with no reply or communication of any sort, form or attempt.  The cyclical downgrading attempts also failed one after the other.  If telephonic support is going to remain unavailable one would think that your email support would be impeccable. . . . .  


    JotForm's functionality is an integral part of 2 programs I'm currently running.  I want to continue the partnership. 


    Please contact me urgently.




  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 10, 2016 at 07:16 AM

    Hello Nadia,

    I did check our records and found that the last support email which was sent to us was on August 10, 2016 which was responded. You have created only one support thread in May 31, 2016 which was also responded:  https://www.jotform.com/answers/850936-Form-over-quota-message#1

    Do you want us to cancel your bronze monthly subscription plan? please confirm and we will do the needful.

    We will wait for your response.

    Thank you!