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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    i'm not getting a confirmation email when someone fills out the form

    Asked by confucius on May 10, 2012 at 03:28 PM


    i added paypal pro to this form: http://www.jotformpro.com/confucius/WHAT_CHINESE_WANT and it seems that the client does receive the autoreply i created but the email in the account does not receive a confirmation about the registration. Can someone please help me as we are trying to go live asap?


    Thank you,


    Page URL:

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    JotForm Support

    Answered by Goldo on May 10, 2012 at 03:36 PM

    I have checked that form and have not found any notifications set up. All I can see is an autoresponder at the moment.

    Please create a notification by clicking on 'Add New Email'.

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    Answered by confucius on May 10, 2012 at 03:48 PM

    I just did and it worked, thank you.