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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i'm not getting a confirmation email when someone fills out the form

    Asked by confucius on May 10, 2012 at 03:28 PM

    Hi,

    i added paypal pro to this form: http://www.jotformpro.com/confucius/WHAT_CHINESE_WANT and it seems that the client does receive the autoreply i created but the email in the account does not receive a confirmation about the registration. Can someone please help me as we are trying to go live asap?

     

    Thank you,

     

    Page URL:
    http://www.jotformpro.com/confucius/WHAT_CHINESE_WANT

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    JotForm Support

    Answered by Goldo on May 10, 2012 at 03:36 PM

    I have checked that form and have not found any notifications set up. All I can see is an autoresponder at the moment.

    Please create a notification by clicking on 'Add New Email'.

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    Answered by confucius on May 10, 2012 at 03:48 PM

    I just did and it worked, thank you.