What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get my account back?

    Asked by nickydsat on November 10, 2016 at 07:42 AM


    We used your service and sent email couple of years ago.

    I want to reactivate the service... where do I get my old customer email ids?





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    JotForm Support

    Answered by amy on November 10, 2016 at 08:18 AM


    I cannot understand what you want to refer to "old customer e-mail ids"? 

    However, I checked your account and your account's status was "DORMANT".

    I activated your account again. You can log in your account and if you didn't delete your forms, you can view your all forms which you created.

    If your problem isn't solved, please reply this topic.

    Thank you!