What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I remove branding from my form's email notification?

    Asked by bmuncaster on November 10, 2016 at 09:08 AM

    I recently upgraded our account with your company so that we can remove branding, but it appears that when a form is sent out, there is still branding. Does this mean that the branding is only removed from the form itself and not the email it sends out?

    Screenshot
    how can i remove email brand remove branding email branding
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    JotForm Support

    Answered by KadeJM on November 10, 2016 at 09:25 AM

    I see that you're asking about removing the email branding from your email notifications after you recently upgraded. All you have to do is after you upgrade you can then edit and remove it from your email notification. It should be an instant effect after saving but perhaps there was a delay.

    Anyhow though, I've checked this on your form and as well as your last email notification that was sent out and I didn't see any email branding.

    Please try testing this again by filling in a form and submitting to yourself to check it and let us know if this is still a problem or not.

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    Answered by bmuncaster on November 10, 2016 at 09:31 AM

    After sending a test email, it appears to still display "Powered by JotForm" and "Create your own form today!"

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    JotForm Support

    Answered by Kiran on November 10, 2016 at 10:13 AM

    You may remove the label from the autoresponder by clicking on Edit button of Autoresponder email in the email setup wizard. Once you are in the email wizard, you can place the cursor at the icon and click on Delete Row as shown in the image below:

    We will be happy to help. Let us know if you need any further assistance. We will be happy to assist.  

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    Answered by bmuncaster on November 10, 2016 at 10:22 AM

    That seemed to work on the backend, and generating a test, but when I go to our site and fill out the form, the form still shows the "Powered by" row.

     

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    JotForm Support

    Answered by Kiran on November 10, 2016 at 10:49 AM

    I have sent a test submission from my end and see that the email notification and auto-responder is not having the branding logo. Please see the screenshots below:

    Auto-responder:

    Email Notification:

    Could you check this once again and let us know if the issue still persists? We will be happy to assist. 

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    Answered by bmuncaster on November 10, 2016 at 10:57 AM

    Seems to look good now, just did another test. Thank you for your help! Will reach out if I need more assistance in the future.